Unable to connect the Garage Door Opener's Integrated Camera to my Home Wi-Fi Network and LED is Flashing Purple
When attempting to connect a myQ Wi-Fi Garage Door Opener to your home network, the LED indicator between the arrows will go through a sequence of flashes before turning solid green to confirm the connection. Each LED flash and color indicate what the Garage Door Opener is attempting to do and how you approach troubleshooting.
A flashing purple LED indicates that the myQ Integrated Camera is performing a firmware update.
Integrated Camera has a Flashing Purple LED
- Check the LED
- If the LED has been flashing purple for longer than 10 minutes, continue to step 2.
- If it has been flashing for less than 10 minutes, please wait up to 10 minutes for the firmware update to complete. Your camera will come online once completed.
- Power cycle the myQ Integrated Camera
- Pushing the camera closed and reopen it after 10 seconds.
- Wait 40 seconds for the LED status to complete updating.
- The LED should turn solid green to confirm the camera is online.
Note: If you were unable to connect to your home Wi-Fi network, please double check the color of the integrated camera's LED indicator light and reference Integrated Camera Does Not Connect to Home Wi-Fi Network for additional troubleshooting information.
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