myQ Video Keypad Not Connecting to Wi-Fi and LED is Flashing Blue and Green

1. Verify if there have been any changes to the network settings, password, or provider. 
   • If yes, see: How to Reconnect to myQ after Changing your Router or Settings. 
     
     
2. Confirm you have a strong Wi-Fi signal.
   • Make sure your mobile device is connected to the Wi-Fi network. Hold the mobile device in the place where the myQ product will be installed and check your Wi-Fi strength.
   • If the Wi-Fi signal is weak, see: Improve myQ Device Wi-Fi Signal Strength.
     
     
3. Power cycle the myQ Video Keypad by uninstalling and then reinstalling the battery.
   • For help, see Install and Remove the Battery on the myQ Video Keypad.
   • Wait 40 seconds for the LED status to complete updating. If your keypad's LED has a solid green LED, your keypad is back online.  
     
     
4. Disconnect and reconnect the power to your router.
   • Power cycle your myQ Smart Garage Camera by pushing the camera closed for 10 seconds and then reopening it.
   • Wait a few moments for the LED status to update. If the LED is solid green, your keypad is back online.  
   • If the LED status does not change to a solid green state, contact your internet service provider to verify our Recommended Router Settings for myQ Cameras. Once the settings are confirmed, see: How to Set Up a myQ Video Keypad in the myQ App. 

Note: During the setup process, monitor the status of the LED for any changes. If you are still unable to connect, use the last LED status observed during the in-app setup to troubleshoot further.