Smart Garage Hub or Smart Garage Control | Offline in myQ App
This article will assist with troubleshooting a Smart Garage Hub or Smart Garage Control that is showing offline in the myQ app.
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myQ is Offline or Stopped Working
Below are potential error codes you may encounter when using the myQ app and how to resolve the cause of the error code
| Error Code | Error | Resolution |
|---|---|---|
| 203 |
The username or password you entered is incorrect. Try again. |
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| 207 | The user is locked out. | See article, How to reset a MyQ® locked account or forgotten password |
| 225 | Bootloading was performed in the last 10 minutes can't continue | Wait 10 minutes and try to add the serial number again |
| 301 | The gateway or hub serial number was invalid. Please try again. | Make sure the device is online and the serial number that was entered is correct. |
| 304 | Please make sure your device is connected and the Green LED is solid ON. | See article, How to resolve connection issues with the Internet Gateway |
| 308 | The device is not responding. Please check that the device is powered and in range. | Activate your myQ device from the handheld remote or power button |
| 309 | The gateway or hub is offline. Please check the power and network connections. | See article, MyQ App Displays Offline |
| 310 | That device is on another User's Account and unable to register. | See article, myQ error 310 - That device is on another User's Account and unable to register. |
| 311 | This Wi-Fi Hub / Wi-Fi Garage Door Opener is either not provisioned to Wi-Fi or not connected to the Internet. | Log into the myQ app and follow the steps to connect to a Wi-Fi network
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| 601 | This garage door is permanently linked to its hub and cannot be removed. To remove garage door, go to Device Management and remove the Wi-Fi Garage Door Opener. | For a Wi-Fi Garage Door Opener, the door opener is permanently connected to the built-in gateway, thus the door opener cannot be deleted from its own gateway. The gateway must be deleted instead. See article How to delete a place/hub from a myQ account |
| 602 | A device on your account already has the given device name. | There is an existing hub on the account that has the same name that the app is trying to name the hub you are adding. Go to Device Management within the myQ app and change the name of the existing hub. |
| 707 | For your security, schedules to close a garage have been disabled until further notice. We apologize for the inconvenience. | This error message means that there is a myQ Garage on the account and that the device is unable to schedule the door to close. |
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Offline |
To resolve the Offline Error, see |
Need More Information?
See our related Help Articles
How to Open the Garage Door During a myQ App Outage
This article provides alternative methods to operate the garage door if the myQ service should go offline.
0 View•Aug 15, 2024•Knowledge
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