myQ Home Bridge Frequently Asked Questions (Discontinued)

myQ Home Bridge Frequently Asked Questions (Discontinued)

June 2022

myQ Home Bridge product has been discontinued.

June 2024

As of June 15, 2024, the myQ Home Bridge (both myQ and HomeKit functionality) is no longer supported. Please see frequently asked questions below for help.

Frequently Asked Questions (FAQs)

Is the myQ Home Bridge support manual still available?

• Yes, please see the links to both available manuals below.

• • Chamberlain MYQ-G0303-SP Quick Start Guide - English, French, Spanish
  • LiftMaster myQ Home Bridge Quick Start Guide - English, French, Spanish

Can I still receive firmware updates?

• No, official firmware updates are no longer available.

Can I reconnect a myQ Home Bridge via the myQ app?

•  Yes, you can still set up your myQ Home Bridge for use within the myQ app. However, support for the myQ Home Bridge setup and everyday use is unavailable.

What can I do if the myQ Home Bridge goes offline?

• The myQ Home Bridge set up option is still available within the myQ app. Unfortunately, support for the myQ  Home Bridge setup is discontinued.

Can I get a refund if my existing myQ Home Bridge goes offline?

• No, refunds are not available.

Is Technical Support still available?

• No, technical support for myQ HomeBridge (both myQ and HomeKit functionality) is no longer available.

What other options do I have now that the myQ Home Bridge is discontinued?

• You can still continue to control and monitor your garage door using a myQ Smart Garage Control hub or a myQ-Connected Wi-Fi garage door opener.