Resolve Devices Not Displaying After Linking myQ Account to a Single Sign-On (SSO)

Troubleshooting No Devices Listed When Logging into myQ Account via SSO

If you’ve linked your existing myQ account using Single Sign-On (SSO) to options such as Amazon, Google, or Apple, and you don’t see any devices listed, consider the following possibilities:

• Your myQ email does not match the selected SSO option
  • For instance, you might have multiple Google accounts and accidentally link to the wrong one. As a result, a new myQ account was created with no associated devices. To resolve this, sign out of the myQ account and link to the correct Google account that uses your original myQ account email address.
  • If you need to change the email on your myQ account, see How to Change My Email Address on My myQ Account.
    
    
• You chose Apple as your SSO service and selected the Hide My Email option when authenticating myQ permissions
  • This creates another myQ account under a relay email address, instead of your Apple email. Which causes your account to not link properly. Thus, your devices will appear to be missing. To fix this you will have to sign out of the myQ app then unlink myQ in your Apple account setting, then re-link the account choosing to share your email.
  • To learn how to change settings with SIWA (Sign in with Apple), see: https://support.apple.com/guide/iphone/sign-in-with-apple-iph238921d37/ios