What should I do if I am not receiving video calls from the LiftMaster Smart Video Intercom?

If you are not receiving video calls from the Smart Video Intercom in your community, please contact your Community or Facility Manager so they can review your account information in their myQ Community web platform (formerly known as myQ Business).

Will I see the video as soon as I answer the call?

Once you follow the steps to answer the call, you may see a green screen for a few seconds while the video is loading.

What happens when I miss a video call from my guest?

The call will roll over to an audio call that you can answer and then grant access as you normally would. Missed calls will go to voicemail.

I can’t hear the person at the entrance and/or they can’t hear me, what is wrong?

Did you allow access to your phone speaker and microphone during setup? If not, go to your phone's settings, look for the myQ Community app, and allow access to the speaker and microphone.

Why isn’t my video displaying properly?

A strong Wi-Fi or cellular connection is critical for the video to work properly. A weak signal or connection could result in a compromised video image or an audio-only call.