Order Support

Orders are typically processed within 1-2 business days and ship shortly after. Once your order ships, delivery usually takes 3-5 business days, depending on your location and carrier. You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

Tracking information may take up to 24 hours to appear after your order ships. If it’s been longer, check the carrier’s website for the latest updates - delays can occur due to weather or carrier volume.

You can return most items within 30 days of delivery for a full refund, provided the item is unused and in its original packaging. Return shipping costs may apply. For full details, visit our Return and cancellation policy | myQ.

Refunds are typically issued within 5-7 business days after the returned item is received and inspected. You’ll receive a confirmation email once your refund is processed.