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myQ Community | Scheduled Maintenance for Intercom Calls and Video Features
myQ Community Intercoms (CAPX devices) will undergo scheduled network maintenance on October 1. During this maintenance window, Intercoms may temporarily lose connection and automatically reconnect. While reconnecting, video and audio calling features may be intermittently unavailable.
Maintenance Window
Pacific Time: October 1, 9:00 PM - 10:00 PM
Central Time: October 1, 11:00 PM - 12:00 AM
Eastern Time: October 2, 12:00 AM - 1:00 AM
Most Intercoms reconnect within approximately 15 minutes. All devices are expected to reconnect within approximately 30 minutes.
💡 No action is required. Intercoms will reconnect automatically.
What to Expect
During the maintenance window:
- Intercoms (CAPX devices) may temporarily lose their network connection.
- Audio and video calls from the Intercom may be unavailable while the device reconnects.
- Residents may not receive calls in the myQ Community app.
- Visitors may be unable to contact residents through the Intercom during the reconnect period.
- Remote gate or door activation from the myQ Community app may not be available if a call cannot be completed.
What Is Not Affected
✅ Opening a gate or door directly from the Intercom should continue to operate normally.
✅ Intercoms reconnect automatically once maintenance is complete.
✅ No restart, reset, or manual intervention is required.
Frequently Asked Questions
Why can't visitors call residents from the gate?
During maintenance, an Intercom may temporarily lose connection while reconnecting to the network. Until the reconnect process is complete, audio and video calls may be unavailable.
Why am I not receiving calls in the myQ Community app?
If the Intercom serving your community is reconnecting during the maintenance window, calls may not be delivered to the myQ Community app until the reconnect process is complete.
Can I still open the gate from the Intercom?
Yes. Opening a gate or door locally at the Intercom should not be affected.
Do I need to do anything?
No. Intercoms reconnect automatically once maintenance is complete.
Why This Maintenance Is Needed
This maintenance is being performed to address a network condition that required prompt attention. Completing the update now helps prevent a potentially larger service disruption in the future.
We appreciate your patience while this work is completed.
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