Volkswagen | Frequently Asked Questions (FAQ's)
Which Volkswagen vehicles are compatible with myQ Connected Garage?
In what countries can I access myQ Connected Garage + VW?
How do I link my myVW app account to my myQ account?
Click the following link for more information and linking options: How to link app | VW Help Center
How do I unlink my myQ and myVW accounts?
Click the following link for more information on unlinking: How to unlink myQ from the myVW mobile app | VW Help Center
What are the features and benefits of linking myQ Connected Garage to myVW account?
Click the following link for more information: Features and Benefits | VW Help Center
Which garage door openers are compatible with the myQ Smart Garage Control and myQ Garage?
Click on the following link to verify compatibility: Garage Door Openers Compatible with the Smart Garage Control
What myQ devices can I control and monitor in my Volkswagen vehicle?
You can only control and monitor your myQ garage door openers, locks, lights, and gate openers with your myQ + VW subscription.
Can a myQ Co-Owner or a myQ Family & Friend User link myQ Connected Garage to a Volkswagen vehicle?
myQ Co-Owners will have access and devices will be visible in the vehicle dashboard. myQ Family & Friends users are currently not supported by this program.
What subscription is available for myQ Connected Garage + VW functionality?
Use the following link to view available subscription plans and pricing: Subscription | VW Help Center
How do I manage/cancel myQ Connected Garage + VW Subscription?
Click the following link for more information on managing existing subscriptions: How to modify subscription | VW Help Center
How do I set up the Geofence feature in my car?
Click the following link for more information: How do I set a Geofence using myQ? | VW Help Center
What is myQ Valet Mode?
Valet mode allows you to lock all myQ functionalities when someone else is driving your vehicle. This will disable all myQ features until Valet Mode is turned off. Click the following link for more information: What is myQ Valet mode? | VW Help Center
How do I enable myQ Valet Mode?
You can enable Valet Mode in the myVW app and on the in-vehicle display. Valet Mode can only be disabled in the myVW app. Click the following link for more information: How do I enable or disable myQ Valet mode? | VW Help Center
When linking myVW and myQ accounts, why does myVW app say that myQ account is pending?
If you receive a message that stating your account is pending, wait a few minutes and restart your vehicle. Click the following link for more information: When linking myVW and myQ accounts why does myVW app say that myQ account is pending? | VW Help Center
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